First Rate Mortgages Limited

Important information about our Company.

License status and conditions

First Rate Mortgages Limited (FSP271665), holds a licence issued by the Financial Markets Authority to provide financial advice. Our trading names are: First Rate Mortgages Ltd; NonBk Ltd - Non Bank Loans, Home Loans, Mortgages and Finance; A Second Mortgage.

Nature and scope of the financial advice given

We provide financial advice about products from a large range of both Bank and Non-Bank providers.
Please click here for a list of our current providers.

We do not provide advice on Personal Life Insurance, Investments such as Shares or KiwiSaver, Home and Contents Insurance.

The financial advice provided to you will only take into account the information you give us about your particular needs, financial situation or goals.

Our duties

First Rate Mortgages Ltd, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice isn't materially influenced by our own interests.
  • exercise care, diligence, and skill in providing you with advice.
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice}.

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

The Code of Conduct standards can be read here: https://www.fma.govt.nz/assets/assets/code-of-professional-conduct-for-financial-advice-services.pdf.

No fees, expenses or other amounts payable for our financial advice

We do not charge any upfront fees, expenses or any other amounts for the initial financial advice given to you.

If you then choose to use our services to arrange finance we will then disclose any lender fees, brokerage fees, or other lending related costs that may be applicable. These can vary depending on which lender provides a loan offer.

How we are renumerated

The lender will pay commission and/or brokerage fees to First Rate Mortgages Ltd once the loan has settled. The amount of commission is based on the amount of the mortgage.

If we refer you to an independent Insurance Specialist, a referral commission will be paid to First Rate Mortgages Ltd if he/she writes a policy for you.

Conflicts of interest and commissions or other incentives

We will discuss with you any possible conflicts of interest at the outset and note them in our Loan Recommendation.

To ensure that our financial advisers prioritise the client's interest above their own, we follow an advice process that ensures our recommendations are made on the basis of the client's goals and circumstances.

All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme annually by a reputable compliance consultancy firm.

Our complaints process

If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means:

In writing: Complaints Officer
First Rate Mortgages Ltd
PO Box 314095, Orewa
Rodney, 0946
By telephone: 09 426 8927
By email: complaints@firstratemortgages.co.nz

When we receive a complaint, we will consider it following our internal complaints process:

  • We will acknowledge your complaint within 2 working days.
  • We may require additional information about your complaint or be able to advise how we could resolve it.
  • We aim to resolve complaints within 15 working days of receiving them. If we can't, we will contact you within that time to let you know we need more time to consider your complaint.

If we can't resolve your complaint, or you aren't satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited

Dispute resolution process

If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme. This service is free and may help investigate or resolve the complaint.

We are a member of the Financial Services Complaints Limited's approved dispute resolution scheme. You can contact the Financial Services Complaints Limited at:

Name Financial Services Complaints Limited
Address Level 4, Sybase House, 101 Lambton Quay Wellington 6011
Postal address PO Box 5967, Wellington 6140
Telephone 0800 347 257
Email Email Address
Website http://www.fscl.org.nz/

Contact Details

First Rate Mortgages Ltd (FSP271665), is the Licensed Financial Advice Provider. Our trading names are: First Rate Mortgages Ltd, NonBk Ltd - Non Bank Loans, Home Loans, Mortgages and Finance; A Second Mortgage.

You can contact us at:

Mail First Rate Mortgages Ltd
P O Box 314095
Orewa 0931
New Zealand
Physical address Level 2, 12 Florence Ave, Orewa, Rodney, 0931
Access from Hillary Square
Email kim.lyons@firstratemortgages.co.nz
Phone 09 426 8927

“The team at First Rate Mortgages have looked after our financing, purchases, and new builds for 10 years now. We like the friendliness, personal touch, and professionalism of the team there, and would highly recommend them to anyone thinking of purchasing a home or refinancing.”

Paulette and Murray

“Raymond was wonderful from start to finish with what initially I thought could be very difficult due to circumstances. I can not thank him enough for all his help and recommend him very highly! When we buy again, we will be asking Raymond to assist us again.”

Arvin

“From day one Allan was fantastic to deal with and help both my wife and I throughout the whole process of buying our first home. After being overlooked by so many banks and other Mortage Brokers Alan gave our family hope of finally owning our own home. We are ex aucklanders that have moved to the sunny Hawkes Bay with our young family of two children. I would recommend Alan to any one who is looking at getting onto the property ladder and wish him all the best.”

Jack

“Excellent service from Yvonne and Kim from start to finish. Nothing was ever too much for them and the service first class. Thank you for making this process so stress free and easy to understand.”

Jacqui Lumb

“I give the highest rating possible to First Rate Mortgages Ltd. I have been poorly treated by the banking community recently. The staff of First Rate Mortgages were incredibly professional and dedicated to getting me a timely loan and quality mortgage experience. I received a $200,000 loan and First Rate Mortgages helped me through all of the challenges and quickly got my new mortgage in place and to my complete satisfaction. Give them a try -- you won't be disappointed.”

Robert
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